Meet the Founders
Where science, experience, and a shared passion for skin come together
Austin Skin was founded by Dr Susan Austin and Melissa Miller, a mother–daughter team who have spent decades caring for skin inside the Austin Clinic.
Together, they’ve seen firsthand how overwhelming skincare has become — and how much people crave clarity, simplicity, and results they can trust.
Austin Skin is the culmination of their shared mission:
Taking the guesswork out of skincare.
A brand born from real clinical experience, grounded in medical science, shaped by thousands of patient journeys, and crafted to deliver results without irritation, confusion, or complexity.
A Story That Begins in the Clinic
Working side-by-side at Austin Clinic, Susan and Melissa noticed a profound shift in skincare behaviour. Consumers were becoming more ingredient-literate — yet paradoxically, more confused.
Patients came in asking for Vitamin A, Niacinamide, or other trending ingredients. They knew the ingredients — but not their skin.
This emphasis on ingredients over actual skin concerns led to:
Irritated, over-treated skin
Complex routines no one could maintain
Damaged skin barriers
Frustration and confusion
Susan and Melissa realised something important:
People weren’t failing skincare — skincare was failing them.
Most brands teach what an ingredient does, but not whether you actually need it. True skin health requires deeper education — understanding concerns, conditions, triggers, product pairing, layering, and barrier integrity.
Austin Skin was created to bring that education, clarity and expertise into everyday skincare — for everyone.
Skincare Designed for Concerns, Not Trends
One core principle behind Austin Skin is simple but powerful:
We don’t design products around single ingredients.
We design them around real skin concerns.
Each serum is a multi-tasking, synergistic formulation crafted with multiple evidence-based active ingredients that work together to target concerns such as:
- Pigmentation
- Redness and sensitivity
- Acne and congestion
- Dehydration
- Ageing
- Barrier repair
This removes the pressure to “self-prescribe” actives and eliminates the confusion of multi-step single-ingredient routines.
Instead, customers receive intelligent, streamlined products designed to deliver what their skin actually needs.
This is how Austin Skin takes the guesswork out of skincare.
Meet Dr Susan Austin
Founder & Medical Director
Skin Cancer & Cosmetic Physician
With over 30 years of clinical experience, Dr Susan Austin brings unmatched depth in medical dermatology, cosmetic medicine and skin cancer management.
Qualifications:
- MBBS (NSW)
- Diploma of Practical Dermatology (Hons), University of Wales
- Certificate in Dermatology, Monash University
- Certificates in Skin Cancer Medicine & Surgery
- Diploma of Dermatoscopy
- Diplomate, American Board of Laser Surgery
- Former Board Member, Cosmetic Physicians Society of Australasia
Specialties:
Acne management, pigmentation, rosacea, vascular conditions, eczema, dermatitis, psoriasis, scar treatment, injectables, BBL, laser medicine, dermatoscopy, skin cancer surgery, non-surgical rhinoplasty, and more.
Philosophy:
Skin deserves respect — not aggression. Education and prevention matter. And the best skincare is the kind patients can use every day without fear or irritation.
Austin Skin reflects that philosophy in every formulation.
Meet Melissa Miller
Co-Founder & Practice Manager
With nearly 14 years at Austin Clinic, Melissa understands both the clinical and human sides of skin health. She holds a Graduate Certificate and Graduate Diploma in Business Management and is completing her MBA.
Melissa is the bridge between the medical world and the consumer — translating complex skin science into routines people understand and actually stick to.
Her expertise includes:
- Personalised routine building
- Patient education
- Skin behaviour analysis
- Treatment planning
- Product development and testing
- Operational and strategic leadership
- Ensuring brand messaging remains medically aligned and customer-centred
Melissa’s philosophy mirrors her mother’s:
Skincare should empower, not overwhelm — and the foundation of empowerment is education.
Two Generations. One Vision.
Austin Skin is more than a brand. It is a partnership between mother and daughter — between decades of clinical wisdom and a modern, education-driven approach to skin health.
A partnership built on:
- Compassion
- Precision
- Innovation
- Trust
- Shared values
- A genuine commitment to better skincare
Their mission is clear:
To deliver evidence-based, irritation-conscious, barrier-supportive skincare that takes the guesswork out of achieving healthy, confident skin.
