Privacy policy

1. Introduction

Austin Skin (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This policy outlines how we collect, use, store and disclose your personal information.

2. What Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Purchase history
  • Payment details (processed securely via third-party providers)

Any information you provide when contacting customer support We may also collect non-personal information such as:

  • Browser type
  • Device information
  • Website usage data

3. How We Collect Your Information

We collect information when you:

  • Make a purchase
  • Create an account
  • Subscribe to emails or SMS
  • Complete a quiz or form
  • Contact our customer support team
  • Interact with our website

4. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate with you about your orders
  • Send marketing communications (if you have opted in)
  • Improve our website, products and services
  • Personalise your experience

5. Marketing Communications

If you opt in, we may send you marketing communications via email or SMS. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Shopify (our ecommerce platform)
  • Payment providers (e.g. Stripe, PayPal, Afterpay)
  • Shipping providers (e.g. Australia Post)
  • Marketing platforms (e.g. Klaviyo)

These providers are only given the information necessary to perform their services.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. All payments are processed securely via encrypted systems. We do not store full credit card details.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

9. Cookies & Website Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse site traffic
  • Enhance your browsing experience

You can adjust your browser settings to disable cookies if preferred.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: hello@austinskin.com.au