If your order has not yet been processed, we can:

• Swap for a product of the same value
• Process a refund so you can place a new order

If the new product is higher value, a refund will be issued and a new order will need to be placed.

Once your order has been shipped or received:

• Items may be returned if unused and in original condition
• Return postage is the responsibility of the customer
• Refunds are processed once the return is received

We do not offer exchanges.

If you experience a reaction:

• Please contact us first
• We will assess whether this is due to incorrect use or product suitability

If deemed suitable for return:

• Product must be more than half full
• Refund will be processed once returned

If your order arrives damaged or incorrect:

• Contact us within 7 days
• Provide a photo of the issue

We will arrange a replacement.

We do not offer refunds for change of mind.